Dealing with an employee that went over my head


I manage a small team and recently hired for a new position. In the job posting it clearly stated that the work hours are from 8:00-4:30. No concerns about these hours were mentioned during the interview process at all.

Recently after accepting the job offer, the new hire expressed an issue with the hours of work, and proposed their own hours. The hours were not even consistent every day, they requested different work hours for each day of the week (they did all add up to the same total number of hours). I rejected this request.

The employee(before the first day of work), then emailed my superior with the same request and was approved.

How do I carry on managing an employee that is willing to go right over my head on an issue like this? How do I address this with my manager so that it doesn’t happen again. ( the first words out of my managers mouth should have been “Have you discussed this with your direct manager first?” )


Answers ( 2 )

  1. Five tips for better communication
    1. Listen carefully to what is being said to you, without being distracted. …
    2. Pay attention to non-verbal language, such as facial expressions or body postures. …
    3. Stop thinking about your answer while the other person is talking .
    How do you deal with a difficult employee?
    explain the impact of their performance and behaviors on the team and the organization; take note of his reactions; identify one to three points to improve in the short term (avoid taking too much at the beginning); empower him in the search for solutions and in the establishment of an action plan.

    Inform the employee concerned of the reproaches to which he is the subject. Make the employee understand his responsibilities and the company’s expectations regarding the work he must provide. Allow the incompetent employee to benefit from the means to correct the elements of which he is accused.

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